CS-Cart Returns
Easy Product Returns with Email Verification without login
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- 3 Μήνες Δωρεάν Update
- Δωρεάν Support για Πάντα
- Συμπεριλαμβάνονται Οδηγιες
Description
In reality, most returns are made by customers who did a guest checkout or do not remember their login details. This addon solves exactly this problem: it provides a clean, standalone returns form that works without login while at the same time fully covering the new European directive Directive (EU) 2023/2673 which explicitly provides for the existence of an easy returns form from 19/6/2026.
The customer fills in their name, email, order number and date. The system immediately checks if they correspond to a real order and, only if they match, sends a verification link (magic link) to the customer's email. This ensures that the requester is indeed the owner of the order — no third party can initiate a return for another order.
By clicking on the link, the customer sees the actual products in their order (pulled from the database, not the ones they typed in). They select which ones they want to return, with quantity and reason for return per product, and submit the request.
They immediately receive a receipt with a unique reference code, while the store is notified by its own email. All requests are managed from the admin panel,
with status change and connection to the original order.
FEATURES
1. Public returns page without login.
2. Identity verification via email magic link (cryptographically secure token).
3. Direct order matching check (number + email + date).
4. Selection of products from the actual order, with quantities and reasons.
5. Request receipt with reference code (email + on-screen).
6. Store notification for each new request.
7. Full request management in the admin (filters, statuses, details).
8. Configurable return reasons and link validity period.
9. Full EN/EL translation.
CS-Cart Returns is for every e-shop that wants a professional, secure process returns without forcing customers to log in — ideal for stores with many guest buyers and wants to be compliant with European legislation.
Features
Language:
- English
- Greek
Software:
- CS-Cart
Addons
Compatibility:
- 4.19.x
- 4.18.x
- 4.17.x
- 4.16.x
Purpose:
- Site Management
- Marketing
- Intergrations
Ask a Question
Terms of Use & Upgrade Policy
IMPORTANT: Please read our Upgrade policy, Refund Policy and Licence Agreement before you proceed to checkout.
All our Products work with standard CS-Cart installation. We guarantee to fix any bugs you face during add-on use.
In case of conflict with another third party Addon, Theme or Code modifications there might be additional custom development works and cost required, in order to adapt our add-on to your store. We will though offer Free of Charge Examination of any issue related to conflict with third party Addons, Themes or Code changes.
If you wish for us to install the product, then please choose that in the appropiate Option Field, we do not offer free Installation. All Discount Offers are on Product Prices not Installation or Upgrade services even if you choose them.
We do not release files automaticly after PayPal οor Credit Card payment. All payments are checked manualy for online fraud and payment temper hacks, so during office hours (09.00 to 17.00) delivery will be occure withiin the hour, while after office hours or weekends and holidays it might take longer up ot 24 hours to deliver purchased files.
Existing Customers are entitled for an upgrade after the 3 month (90 days) period, (when Upgrades available or allowed) in a special price, 50% off of the current Addon Price, simply by emailing the Order number of their previous purchase.This discount option do not apply to Install surcharge, or 1 Year upgrade fee.!
When a new version appears, the upgade for all Addons can get up to 45 working days. There is no special order on upgrading them. Just ask as about the time needed for the Addon you need to upgrade.
When an addon is discontinued or replaced by a similar addon, we do not offer free upgrade or 50% dicounted upgraded, as long as we mention this in the new addon descreption.
ATTENTION:
- All our offers concern only the purchase of the product and not Installation or Upgrade services, even if you select them.
- The installation service usually includes, when permitted by the addon, the creation of an example in addition to the basic installation, while it does not include any work outside the CS-Cart store (e.g. Google, Facebook, Mailchimp, etc.).
- If codes from a third-party service are required for the installation of the addon, you are responsible for creating and providing them, so that the installation is completed correctly. We do not undertake any work on third-party services for creating codes, service settings, etc.
- Support for any kind of problem is provided exclusively only by sending an email with detailed documentation, and always within working days and hours, i.e. between Monday - Friday and 09:00 - 17:00. We do not provide support nor do we record problems over the phone. There must be complete documentation and ONLY via email.
Feel free to ask us anything about this product using the "Ask a question" Tab.
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