Home/General Info/Terms of use

Terms of use

1. Ownership

The website http://www.cscart.biz belongs to the company Fotios Kourmadas and Co. G.P. (DVS ecommerce experts), headquartered at 40 Perikleous Street, 34002 Vassiliko, Chalkida, Evia, with Tax ID 800555369 at the Chalkida Tax Office and GEMI No. 129133822000.

This website offers all users/visitors software purchasing services and technological applications related to e-commerce, particularly the CS-Cart shopping cart creation software, under the following terms of use.

Use/visit of this website requires unconditional acceptance of the terms of use described herein. Navigation and stay on this website or archiving it constitutes practical acceptance of the following terms of use.

2. Website Use

The website must be used exclusively for lawful purposes and in a manner that does not restrict or prevent its use by third parties.

The user/visitor of this website is obliged to use it in accordance with the law and these terms of use. The user/visitor of this website must not engage in acts or omissions that may cause damage or malfunction and negatively affect or endanger the provision of services provided through the website to third parties.

3. Content

Every effort is made to ensure that the information and content displayed on the website are as accurate, truthful and up-to-date as possible. We also provide the content (e.g. information, names, photographs, illustrations, data, etc.) and services available through the website "AS IS".

To the extent permitted by law, we are not liable for indirect, incidental or consequential damages arising from the use of the website. Our liability is limited to restoration of the services we provide. This limitation does not apply to damages arising from intent or gross negligence.

4. References

This website may contain references (links) to third-party websites for the sole purpose of informing the user/visitor. Reference to links belonging to third-party websites does not constitute adoption of their views and actions or acceptance of the content they express, publish or post.

Third parties - website operators, legally responsible - bear sole responsibility for the content of their websites or for any damage that may arise from their use, when the user/visitor of the cscart.biz website gains access to them. The user/visitor accepts that by visiting third-party websites, they leave the cscart.biz website and are subject to their terms of use.

5. Liability

Given the nature of the Internet, we are not liable, under any circumstances, for indirect or consequential damages suffered by the user/visitor of the websites, services, options and content of this website. Our liability is limited to restoration of the services we provide and does not exceed the amount paid for the service in the last 12 months. This limitation does not apply to damages from intent or gross negligence.

We also do not guarantee that any related website or the servers through which any related service is made available to the user/visitor do not contain "viruses" or other malicious software, nor do we guarantee the accuracy, completeness or availability of content, websites, services, options or the results of their use.

6. Personal Data

Through this website, personal data of users/visitors may be collected. Personal data is considered information that can be used to determine identity or to communicate with users/visitors, especially that collected through various data submission forms. The user/visitor explicitly and unconditionally consents to make the above personal data available to the company's website, where required or requested.

The company may use personal data for informational purposes or to send electronic correspondence or correspondence of announcements/news to the registered user/visitor, unless they do not wish this and express it explicitly in their communication with DVS.

The company does not sell personal data of third parties or users/visitors of this website and does not transfer or disclose personal data of website users/visitors to third parties, unless the law provides otherwise or if it constitutes a contractual obligation necessary for the proper functioning of the website and the performance of its functions.

The company may process part or all of the data submitted by users/visitors for statistical purposes and improvement of the services - information provided. The user/visitor may contact the website administrator to verify the existence of their personal file, correct it, change it or delete it.

Through this website, non-personal identification data of website users may be collected using corresponding technologies, such as cookies and/or tracking of protocol addresses and other similar data as they arise from the communication of the web browser with the server. Cookies are small text files stored on each user/visitor's hard drive and do not gain knowledge of any document or file from their computer, nor do they lead to identification of their computer with any person. They are used to facilitate user/visitor access regarding the use of specific services and/or pages of the website for statistical purposes and to determine areas that are useful or popular.

Non-personal data may also include the type of web browser used by the user/visitor, the type of computer, its operating system, the Internet Service Provider (ISP) and other such information.

The user/visitor of this website can configure their web browser to either warn them about the use of "cookies" on specific services or not to allow acceptance of "cookies" use in any case. If the user/visitor of specific services and pages does not wish to use "cookies" for identification, they may have limited access to some of the services, uses or functions provided by this website.

The collection of all data falling into the category of personal data received by the company through this website, which is either sent by users or collected during navigation - browsing and use of the website by users, is carried out in accordance with Laws 2472/1997 (as amended by Law 3625/2007) and 3471/2006 for the protection of personal data and the General Data Protection Regulation (GDPR).

7. Applicable Law

The terms and conditions of use of this website and any modification or change thereof are governed and supplemented by national and EU law, and relevant international treaties.

Any provision of the above terms found to be contrary to the above legal framework or become invalid automatically ceases to be valid and is removed from the present, without in any case affecting the validity of other terms.

The competent courts for resolving any dispute arising from the present are the Courts of Chalkida.

8. Terms and Conditions

The terms and conditions of use of this website constitute the entire agreement between cscart.biz and the user/visitor of its websites and services and bind only them. No modification of these terms of use is taken into account and does not form part of this agreement unless expressed in writing and incorporated into these terms of use. Unless otherwise specified, on this website the above terms of use take effect immediately in their entirety.

The company unilaterally reserves the right to modify, add, alter the content or services of its website, as well as its terms of use, whenever it deems necessary, without prior notice, through this website, always within the existing or possibly new legal framework.

Photographs and descriptions of products/services are indicative and we bear no responsibility for any spelling errors or omissions.

9. Order Method

All orders are received in writing, via the internet, by completing and submitting the relevant order form displayed on www.cscart.biz and are binding only if accepted by the store. Exceptions are offers/contracts we send by email and are accepted either by the customer's signature and submission of the document by email/fax or by payment of the stated advance or total amount, which constitutes tacit acceptance of the offer with its terms as they stand.

The user - customer is informed regarding acceptance or non-acceptance by the store of their orders, from the order status they will receive with the registration confirmation which is sent by e-mail upon order submission.

They are obliged to check the registration confirmation and immediately inform the store (no later than 24 hours from receipt of electronic notification of registration confirmation) in writing of any errors, otherwise the details stated in the registration confirmation will be applied to this contract.

In the case of offer/contract by email, no order registration confirmation is sent.

10. Order Cancellation

In any case, the user - customer is entitled to cancel their order within the above 24-hour period, provided it has not yet been executed and the item has not been delivered (i.e. either the work has not been completed or a tax document has not been issued), either by calling us at +30 22210 61934 (hours 09:00 - 15:00 Mon-Fri) or by sending us a relevant e-mail to info@dvs.gr (attention Fotis Kourmadas).

Depending on the stage of development of the relevant order, the user - customer will be informed of the options available. Any change or cancellation of the order will not be valid without our prior acceptance and in any case the user - customer will be responsible for damages/work/charges caused by the order cancellation.

Withdrawal and Product/Money Returns

We do not offer refunds for digital goods (downloads) once the order has been completed and the product has been sent either by email or as a download link (regardless of whether the download has been made or not). Therefore, we do not offer refunds under European legislation for services or software (software addons) that have been sent or installed for any reason (e.g. wrong product selection, misunderstanding of description, etc.). The nature of digital goods/services and software is such that their return is not possible.

You can read more in the Returns Policy section.

Domain name registration is non-refundable. Returns apply only in case of credit. Shared hosting and VPS hosting services are not subject to refunds.

Refunds for customized work are made only if it is not technically possible to complete a task. In any other case, work such as addon installation or configuration settings, once started, the proportional amount is not refunded.

If a commercial addon is returned, to complete the refund you must send us a signed certificate of uninstallation and non-use of software that we will send you by email.

The method of refund is the same as the payment method of the order/advance. The refund time can reach up to 20 business days, while if deemed necessary by the business it may be made in 2 or more installments.

For turnkey projects (complete stores) when project cancellation occurs due to customer fault, it is at DVS's discretion either to cost the project up to the point it has been executed, or to charge hours spent on the project (construction, development, meetings and off-site). The hourly development cost is €50+VAT, while meetings are charged hourly at €45+VAT, and off-site with 50% surcharge on top of the total cost.

11. Payment Methods

Products, prices, shipping terms (place, time, etc.) are those listed in the order registration confirmation. Payment is made before or upon product delivery and can be made by one of the following payment methods:

a. Bank deposit to Alpha Bank account

Account 233 00200 2020870 – IBAN GR2401402330233002002020870 SWIFT/BIC: CRBAGRAA Beneficiary: Fotios Kourmadas and Co. G.P.

In this case, your order is sent after you send us the named deposit slip which must necessarily state the order number as justification (delivery time starts from the date of deposit slip submission).

b. Payment via PayPal

c. Credit card, via credit, debit and prepaid cards of Visa, Mastercard, Maestro, American Express, Diners as well as using the Masterpass electronic wallet.

All payments made using a card are processed through the Alpha Bank "Alpha e-Commerce" electronic payment platform and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key.

The document to be issued for your order can only be a sales invoice which is issued to companies and self-employed professionals if they complete the following details when ordering: Company name, Tax ID, Tax Office, Headquarters address and profession.

IMPORTANT! Invoicing for custom work (whether entire projects, work on commercial addons, services, or combination thereof) is done upon completion of all work and written or email acceptance of project delivery by the customer, not upon payment of the amount.

12. Delivery of Purchases and Settlement

All digital products in download form are delivered by email (in most cases). The CS-Cart software license is delivered within 24 hours, while addons within 24 hours from payment confirmation (applies to business days and hours only). On other days and hours delivery may take from 48 to 72 hours.

Repair, upgrade and any other services that must be done by us (including addon installation) start only after consultation and receipt of full access codes to hosting and store. The completion time is stated on their page or has been agreed with the technical department before ordering and starts with receipt of all necessary items for completion (not in parts).

Only for services with amounts under €400 excluding VAT, the entire amount is prepaid and after payment confirmation work begins. If the amount exceeds €400, then €400 and 50% of the additional amount over €400 are prepaid, while settlement is the remaining amount together with the total VAT. For all other products (software license, license upgrades, additional storefront, addons, hosting, Softone bridge), the amount is prepaid in full (with VAT) and then the product/service is delivered.

In any case, without a settlement deposit slip and remaining balance agreement, no invoice is issued.

The delivery time of custom projects is always stated in the offer/contract, however the company reserves the right to increase construction time by up to 20% without any penalty, if:

The project presents unexpected difficulties
There was incomplete information from the customer during the offer creation process
There is delayed information from the customer regarding matters concerning them during the process
There is a third party involved in the project and delays in their assigned work
In case of force majeure (illness, natural phenomena, power supply problems, etc.)

The execution time of a project is always measured in business days, and these times do not include weekends, holidays, official holidays and vacation days for Christmas (7 business days), Easter (5 business days) and summer vacation (15 business days).

If during a period of 3 times the agreed implementation time the construction of the store/addon/custom code has not been completed due to documented customer fault, then the full amount is settled and invoiced, while work can be completed at another time and always after consultation depending on the workload. Project cancellation is not accepted beyond the above period.

Customer fault includes:

Failure to provide required information after 3 written reminders
No response to inquiries for more than 15 business days
Continuous specification changes (more than 3 times)
Inability to provide access to required systems

For installation matters, the respective options apply depending on the addon or service. For bank addons, installation includes testing with the bank. For SSL certificates, installation means installation on hosting, not security configuration through CS-Cart. Not all CS-Cart versions provide secure pages throughout the store, consult the CS-Cart settings guide according to your version.

Service prices (addons/services/hosting/SSL/ip, etc.) may change according to the company's current pricing policy at any time without any obligation to notify. Price commitment is made only through electronic ordering and its confirmation.

13. Access Codes

If it concerns CS-Cart hosting, no cpanel or FTP codes are delivered. All work on the server is done by our technical department and only after your request and after the time and availability of the department is determined.

No access is given to third parties to FTP or Cpanel/Plesk. All hosting packages are managed packages, with support from us for individual services (email account creation, DNS entries, etc.).

For work to be done on websites not hosted on our service, full access to the website where work will be done is required, i.e. temporary FTP code, temporary database access and temporary full administrator code to the store.

14. Addon Incompatibility

All addons and code delivered to you have been tested and function normally on a clean CS-Cart installation for each version for which they were built.

We bear no responsibility if an operational problem arises with another addon (third-party manufacturer) or with some code setting made by you or with server settings that affect proper operation (old libraries or software versions for example).

We can undertake to resolve such a problem after first examining it and reaching a price and implementation time.

15. Addon Upgrade & Support

All our addons are made for a specific version only and we have no obligation to upgrade to the next version.

If you upgrade your store and made your first purchase from us within a quarter, and of course the corresponding addon already exists in the new version you wish, you are entitled to a free upgrade. For upgrades beyond the first quarter (and subsequent ones) you are entitled to a 50% discount on the purchase price of the new version. For this to happen, you must inform us of the purchase date and order number.

The above does not apply to custom addons. No upgrade rights are included, and any upgrade is costed separately.

If an addon is discontinued or replaced with another similar one, the free upgrade offer or 50% discount upgrade no longer applies to the new addon.

Also, if the addon code has been altered in any way, support immediately ceases and any problem searching and resolution is charged according to our current price list.

Upgrades and generally problem support are granted only to the domain that has been declared in combination with the one registered as customer (the one who pays). This means that only if they are the same domain owner can they receive the upgrade/support and not if the addon has been purchased/provided from another source other than our store.

For all our addons (commercial and custom), investigation and resolution of problems that occurred due to bugs is completely free. However, cases of conflict with another third-party manufacturer addon, third-party manufacturer issue, adaptation of our code by a third party, changes to server configuration or external factors as well as installation on a different version than the one the addon supports are not covered.

The time for diagnosing problems with addons or custom construction code is from 2 to 4 business days at most.

During diagnosis or problem resolution, the technical department may proceed with changes (temporary or permanent) to our addon code, opening new users with enhanced privileges, as well as temporary settings and addition of tools that will help in the purpose of investigation or problem resolution. After completion of work they will be removed or those deemed necessary will remain.

Regarding CS-Cart and Multivendor software, problem diagnosis is completely free and within 2 business days at most, depending on workload and problem severity.

If the problem occurs beyond 30 days of software purchase, there is a charge for its resolution according to the current hourly rate (minimum charge one hour €45+VAT).

Free bug resolution for our addons ceases at 5 years after their purchase or if CS-Cart officially ceases to support specific versions.

In any case, an email must be sent to info@dvs.gr, with the product order number, with detailed problem recording and any actions you have taken or are related to it as well as full access to hosting (Plesk/Cpanel/FTP) and store management. Investigation time starts from sending all these. In the process, your participation with answers to technical department questions will probably be required. Total time also depends on the time answers to process-related questions are given and may naturally be beyond 2 business days if appropriate answers/clarifications are not given within reasonable time frames.

As a general rule, technical questions are answered between 2 and 4 business days and always depending on the technical department workload at the given time.

IMPORTANT

All customers located on DVS infrastructure have the privilege of free technical support and free installation of new addons. Technical support includes:

Free problem identification of any nature (and beyond 30 days)
Software security fixes that may be issued and must be performed on CS-Cart code

If you are not hosted on DVS infrastructure, there is a charge for problem investigation and repair work of any nature according to the current hourly rate (minimum charge one hour €45+VAT).

In this case, for security updates, we provide free repair method after notification for you to undertake internally.

The same applies to customers on DVS infrastructure but with FTP and hosting panel access (Plesk/Cpanel).

Support for any problem is done exclusively by email with detailed recording, and always within working hours, i.e. between 09:00 and 17:00.

We do not provide support nor record problems by phone. There must be full recording and ONLY via email.

DVS bears no responsibility for any problem created in the store with use of its code/addons/services. You are obliged and agree to make a full backup before installation/use/uninstallation of the code/addon/service manufactured by DVS for easy and quick restoration to the previous state.

16. Offers/Custom Work

For the final price of custom work, full specification description is required and if possible graphic representation (printscreen, mockup, Photoshop, etc.) of the final result the customer desires. No functionality/work/addition that is not stated in writing but implied will be estimated.

The final binding price is always sent in only 2 forms: a) either as a signed pdf offer with full description of work, cost and completion time or b) in the form of a link to our online store with specification, time and cost reference in the product description.

In any other case it constitutes a proposal and is not binding.

The work completion time in the offer is valid for the day only of the offer submission, and if the service is not ordered the same day, you must be informed of the new completion date.

The offer price for the work is valid for 30 calendar days only.

DVS has no responsibility for any damage (positive or consequential) of the customer or/and third parties arising from inability or delay in providing an offer for its services.

No upgrade rights are included in custom addons/work, any upgrade is costed separately.

The final offer includes only work stated either by us in detail, or by you and has been costed and accepted with its detailed description. No work that is not analyzed in detail is included or implied.

Responsibility for proper operation lies with the customer for all custom applications developed on their behalf (and if they concern connection with third-party services and their provider), and payment or written confirmation of proper operation is indicative element of project completion and acceptance as is. Once a custom project is invoiced, no other work is included and whatever is needed is subject to separate work and consequently invoicing (indicatively: changes by third parties to their services that make an addon non-functional, bugs found after final testing and acceptance, store upgrades affecting functionality, installation of other addons affecting functionality, PHP and server changes affecting functionality, etc.).

17. Hosting Terms of Use

The company provides space for rent, sends written instructions in Greek and access codes, after payment of the pre-agreed amount, prepaid annually. Hosting service is not offered for personal websites.

Website renewal, storage space management and content backup are the responsibility of the designated website administrator. DVS takes weekly backups for internal use (disaster recovery), but the customer has sole responsibility for creating and maintaining their own backups. DVS is not liable for data loss due to actions by the customer or authorized third parties, attacks, hacking, malware or force majeure. In case of data loss from our fault, our liability is limited to refund of hosting cost for the current month.

BACKUP POLICY:

Shared/Semi-Dedicated Hosting:

Frequency: Daily in database (5-day cycle)
Retention: 4 days
Use: Internal (disaster recovery)
Restoration: €40 + VAT per request

Dedicated Hosting:

Frequency: Daily
Retention: 30 days
Restoration: Free 1st time/month then €40 + VAT per request

IMPORTANT: Our backups are for OUR use. The customer MUST keep their own backups.

DVS does not control website content, therefore cannot guarantee their quality and legality. Content and proper use are the responsibility of each site administrator and do not express DVS views.

Website creation is not permitted for:

Storage/display of pornographic material
Storage/display of material defaming third parties (defamation, slander)
Storage/display of material constituting intellectual property theft
Storage of malicious files, programs or code designed to control, destroy or restrict software or hardware functionality
File sharing to third parties (Warez, pirated software distribution, MP3 and movies of any form)
Sending email or transmitting by other means any content for which there is no right of transmission under legislation
Generally any activity considered illegal

In any of the above cases, if we become aware or are notified by third parties, service provision will be immediately discontinued and all site content will be removed without exception!

The administrator is responsible for renewing and updating any software installed on the site unless there is a support contract. Website restoration after breach incurs cost and is not our obligation.

If the customer maintains one or more unpaid services in their account, the company has the right to suspend, discontinue or delete all their domains or hosting accounts, paid or not, without obligation to provide backups to the customer.

The customer agrees to make reasonable use of server resources being hosted on, that not all server resources are intended for their exclusive use and acknowledges sharing server resources with other users.

The customer must monitor the space size occupied by them and other account users on server hard drives, so this does not exceed set limits. If occupied space exceeds limits, the company reserves the right to delete files to return used space to permissible limits. If these usage limits are exceeded for any reason (advertising actions, etc.), hosting automatically stops store use to avoid complete server shutdown. This is not controlled by DVS nor changed. Additionally, if outside hours and there is no related support contract for all days, there is no control either. The store owner must ensure having the appropriate resource package before even starting the action that will cause hosting problems. Especially for high traffic you should see dedicated hosting packages.

Customer account activation occurs after payment of hosting subscription or other service fee.

The company must remind the customer of subscription expiration via email 10 calendar days prior, and inform them of alternative payment methods for subscription renewal fee. After confirmation the service provision is renewed, for the same time period as the initial subscription which may be modified upon customer request. If the customer wishes service cancellation they must notify DVS at least 10 days before the renewal date.

In case of late payment of renewal fee, hosting is placed in suspension state, while a new notification is also sent. If within the next 10 days the subscription renewal fee is not paid or there is no communication from the customer and issue settlement, the hosting account or service is permanently deleted and ceases to be provided.

The company does NOT automatically renew subscriptions via credit cards with automatic credit card charging. Any payment made via credit card concerns one and only charge, without storing customer credit card details, while for deposit to be accepted it must be accompanied by deposit slip submission (email or fax) and confirmation of its receipt.

If we have retained a copy of the site, you can obtain it with charge for backup recovery and sending service.

For shared packages backup is weekly and the day the 7-day cycle executes is not fixed. Ask to know if you want to know it. For backup restoration there is cost.

DVS has no responsibility for any damage caused in case of network or system unavailability and does not guarantee that server service will be uninterrupted or error-free, due to the special nature of the Internet and networks through which information is distributed.

If usage limit (space or monthly data traffic) of each package is exceeded, services are automatically discontinued without any intervention. For this reason you receive email with usage notifications when you reach 80% of your package. When this happens upgrade to a larger service package must be made to activate.

Always in your hosting space there must be available at all times free space equivalent to 25% of the package, for smooth store operation. If this is systematically exceeded, then you must proceed with hosting upgrade.

In some cases and if monthly limit has been exceeded and 5% of monthly traffic is required for month to change and package to renew, and only after approval this 5% is given free for only once and only for one month. It is not a rule nor guarantee.

DVS is not liable for attacks, web scrapping of photos and content, bot visits (from known and unknown search engines) and generally any use that creates increased traffic and consumption of monthly bandwidth.

Mass emails either from CS-Cart store or from individual email account in hosting, are not permitted and have specific sending limit in size and number per hour.

This happens to avoid blacklisting of our server IPs, something that will create serious problems in store update mailings for orders of all our customers on servers.

Especially for newsletter you can use a sending service specifically for this such as mailchimp and madmimi for which CS-Cart has free connection addon with these 2 services, which also have free packages.

For large size mass emails use a free file service like wetransfer or even the free file link sending service from Dropbox.

Email mailboxes cannot in any case be larger than 500MB regardless of hosting package (shared or semidedicated). Only in dedicated hosting can this limit be freely configured. If you need larger email space you must use a specialized service. Contact us to suggest specific solutions.

EMAIL ACCOUNT LIMITS:

Shared Hosting: up to 2GB per domain (depending on package)
Semi-Dedicated: 5GB per domain (depending on package)
Dedicated: No limit

For larger needs, we offer integration with: Zoho email (European professional email service)

HOSTING LIMIT EXCEEDED:

At 80% usage: Warning email
At 100% usage: Automatic suspension
Restoration: Package upgrade or additional charge

If hosting use creates server problem, DVS reserves the right to immediately and without any warning discontinue hosting provision, to avoid serious problems to infrastructure and customers. Additionally no activation is done if reasons still exist and all necessary measures have not been taken by hosting user for their resolution.

If the store is on a version that is officially no longer supported by CS-Cart due to age, then any problem created in the store is not supported free. There is investigation cost charged according to current price list. If problem is found, its resolution is costed separately. It is therefore necessary for a store to have support, to be updated to new versions officially supported by CS-Cart. Response times are always up to 2 business days. We reserve the right to completely refuse support for unsupported versions. Finally, in these cases no hosting cost refund is recognized.

If the server with latest security updates is no longer within old site operation requirements, and the store stops working completely, then cooperation and hosting automatically end. Again no refund is made for this reason.

To the extent permitted by law, DVS has no liability for indirect, incidental or consequential damages arising from use, availability or unavailability of services it offers. Our liability is limited to restoration of services we provide and does not exceed the amount paid for hosting in the last 12 months. This limitation does not apply to damages from intent or gross negligence.

18. Data Protection Security Measures

When providing web hosting services the following terms apply, acceptance of which is made upon conclusion of hosting contract with the "Accept terms" field at checkout.

Security measures for data protection of hosted stores are very specific. With the main criterion being hosting only professionals and only stores on the CS-Cart platform we manage to reduce break-in risk from users not belonging to the above categories and for which we have no specialization and knowledge.

Specifically however:

Only a subset of our employees have access to our customers' data (and only for support reasons) where and to the degree/extent deemed absolutely necessary
All employees have signed Confidentiality Agreement (NDA/Non-disclosure agreement) and have received mandatory training on security awareness and personal data handling from our main hosting provider
User passwords in CS-Cart admin are stored encrypted
Physical access to servers we have in cooperating data centers is restricted to specially authorized company employees and if needed - upon special permission and for limited time - to specific data center employee and is monitored 24/7 via CCTV
Remote access to servers we have in cooperating data centers is restricted to two (2) specially authorized employees
Cooperating data centers have advanced physical and digital security systems and strict monitoring policy for access to every building area, so their data and equipment are protected from unauthorized access, theft, vandalism, destruction or other incidents
Cooperating data centers have ISO 27001 and/or ISO 9001/PCI DSS certification
Cooperating data centers have redundant (N+1, 2N) and backup cooling and power/network supply/stabilization sources, achieving 100% service availability
On all our shared and semi-dedicated hosting servers, we use a special Linux operating system version, that isolates each user's file system (Cage), so that any user file infection or access gain to user files (via e.g. password theft on FTP server or exploitation of vulnerability in user application) cannot extend to other users and server files
Regular application of most recent (and stable) software updates is maintained and especially security updates, service packs and hot fixes, immediately upon release, as necessary prerequisite of security for our entire IT system (office PCs and servers)

Also:

Storage and access to passwords used by employees for access to websites, locally installed applications and service and server administration, is done securely using special password management software that creates very strong, unique passwords and uses AES 256 bit encryption with PBKDF2-SHA256 algorithm for their storage, while decryption is performed only at device local level. The application supports authentication applications based on two-factor authentication (2FA), such as Google Authenticator, Authy and Microsoft Authenticator
Office computers are configured so that 5 minutes inactivity (e.g. in operator's absence) locks the computer and user password is requested
We have strong antivirus program installed on all our PCs, which is always valid and updated, for protection from threats such as viruses, ransomware and generally malicious software and we use only legally acquired or open source software (Windows, Linux, etc.)

Finally, DVS ecommerce Experts does not sell, rent or share personal data of its customers or customers' customers with any third party.

It uses customers' personal data only for execution of the contract of which the data subject is contracting party, i.e. provision of its services.

We do not conclude personal data processing contracts with cooperating customers who had not taken after 25/5/2018 any measure/GDPR addon active on the store, for implied reasons.

19. Constructor Signature

For all constructions (new store, upgrade, design), DVS adds a copyright link in the footer to one of DVS's sites, of the form:

"E-Shop Construction - © CS-Cart Hellas" or "E-Shop Construction - © CSCart.biz CS-Cart Addons" or "E-Shop Construction - © DVS eCommerce Experts"

Removal Terms:

The customer may request link removal:

Within first year: Charge €150 + VAT
After first year: Charge €50 + VAT
FREE if agreed in initial construction offer/agreement

If the link is removed without prior agreement with DVS and without payment of the relevant amount, DVS reserves the right to charge €300 + VAT as compensation for violation of this term.

20. Electronic Invoice Transmission

DVS issues only service provision invoices and not receipts. The customer must notify DVS of email addresses to which issued invoices will be sent as well as full invoicing details (Tax ID, Tax Office, activity, business name). Additionally, the customer explicitly declares that the specific email addresses and any information regarding them are under their full, exclusive and undisputed control. These addresses should not be accessed by third parties unless authorized by the customer themselves. DVS has no responsibility for any third party access to customer email addresses nor for any damage the customer may suffer from access or/and use of their email addresses by third parties.

For any change in invoicing details they have declared and especially in email address details, the customer is solely responsible, who must inform DVS regarding changes. DVS bears no responsibility in case of inability or delay in notifying customer of invoice issuance for the above reason.

DVS has no responsibility for any damage (positive or consequential) of customer or/and third parties arising from inability or delay in customer access to their email.

The customer accepts that DVS makes every reasonable effort to ensure availability of electronic invoice transmission service.

Invoicing is done only if the entire final work amount with VAT is settled and deposit slip is sent. Agreement of amount and payments is made and then it is invoiced and invoice is sent in 3 to 5 business days.

21. Electronic Dispute Resolution

IMPORTANT UPDATE: The European Online Dispute Resolution (ODR) platform discontinued operation on July 20, 2025, according to Regulation (EU) 2024/3228.

Alternative Dispute Resolution (ADR)

Consumers have the opportunity to resolve disputes with the business through Alternative Dispute Resolution (ADR) bodies, which offer simpler, faster and less expensive procedures than court appeal.

Competent Bodies in Greece

In our country, competent bodies for alternative consumer dispute resolution are:

A) Consumer Ombudsman

Independent Authority
Website: https://www.synigoroskatanaloti.gr
Phone: 1520

B) Bank and Investment Services Ombudsman

For bank and investment service matters
Website: https://www.hobis.gr

How to Find ADR Body

Complete list of alternative dispute resolution bodies in all EU countries, Norway and Iceland: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies

Useful Information

For general advice and information regarding your rights as consumer in EU: Your Europe Portal: https://europa.eu/youreurope

Dispute Resolution Procedure

The procedure usually includes:

Attempt resolution with business First contact us directly to resolve the issue
Contact ADR body If issue is not resolved, you can approach one of the above bodies
Submit request The body will examine the case
Decision The body must decide within 90 days

Note

Participation in alternative dispute resolution procedure is optional and must be agreed by both contracting parties. DVS is committed to cooperating with recognized ADR bodies for resolving any disputes with its customers.

22. Communication Privacy

All emails and any attachments are intended exclusively for the person to whom they are addressed and may contain confidential and/or privileged information. If you are not the intended recipient, or if you receive the email by mistake, please delete them and immediately contact the sender by phone or email and immediately destroy all copies of received information.

Any use, disclosure or copying, revelation or display of content to third parties, or relying on their information is prohibited. Please note that any opinion contained in the email and any attachments hereto, come exclusively from the sender to the recipient only.

23. Terms of Use Acceptance

These terms of use are drafted based on the entire set of law rules of the Greek territory, are governed by Greek Law, by its applicable legislative provisions of the European Union and by international treaties and are interpreted according to the rules of good faith, commercial ethics and the social and economic purpose of the right.

To the extent permitted by law, DVS has no liability for indirect, incidental or consequential damages arising from inability or delay in providing its services. Our liability is limited to restoration of services we provide and does not exceed the amount paid for the service in the last 12 months. This limitation does not apply to damages from intent or gross negligence.

The terms contained herein replace any other agreement or negotiation between customer and DVS, oral, written or otherwise, including any statements by a company representative.

This agreement may be terminated by either party. The company is not obliged to refund the pre-agreed amount or balance, if termination is requested by the customer or violation of terms of use.

The company reserves the right to make changes or revisions to the website regarding content, prices, offers, services or its form at any time without notice and it is the customer's responsibility to ensure they are informed accordingly from this website.

Last Update: 1/11/2025

Contact Details:

Email: info@dvs.gr
Phone: +30 22210 61934 (Monday-Friday, 09:00-15:00)
Website: www.cscart.biz
Address: 40 Perikles Street, 34002 Vassiliko, Chalkida